PHUKET MY MAC

SERVICE TERMS AND CONDITIONS

Version 1.1

1. INTRODUCTION

Welcome to Phuket My Mac Co., Ltd. (“Phuket My Mac“, “we“, “our” or “us“).

These Service Terms and Conditions (“Terms“) govern all diagnostic, repair, upgrade, maintenance, inspection, data recovery and other services provided by Phuket My Mac.

By leaving a device with Phuket My Mac, requesting a quotation, authorising a repair, or using any of our services, the customer agrees to be bound by these Terms.

These Terms apply unless otherwise agreed in writing.

2. DEFINITIONS

For the purposes of these Terms:

Customer means the individual or organisation requesting services from Phuket My Mac.

Device means any computer, laptop, MacBook, iMac, Mac mini, Mac Studio, Mac Pro, display, storage device, accessory or other equipment submitted for service.

Diagnostic means any inspection, testing, measurement, software analysis, disassembly or other procedure carried out to determine the cause of a fault.

Repair includes board-level repairs, component replacement, software repair, firmware restoration, cleaning, reassembly and testing.

Data includes documents, photographs, emails, passwords, software, databases and any other digital information stored on the Device.

3. OUR SERVICES

Phuket My Mac provides services including, but not limited to:

  • Diagnostic testing
  • Logic board repair
  • Liquid damage repair
  • Screen replacement
  • Keyboard replacement
  • Battery replacement
  • SSD replacement and upgrades
  • macOS installation and recovery
  • Data recovery
  • Performance upgrades
  • General troubleshooting

Some services may require complete disassembly of the Device.

Certain repairs may require specialist equipment, outsourced services or replacement parts from third-party suppliers.

4. DIAGNOSTIC SERVICES

Diagnostics are performed to identify the reported fault and determine whether repair is technically possible and economically viable.

A successful diagnosis does not guarantee that:

  • the Device can be repaired;
  • replacement parts remain available;
  • additional faults will not be discovered;
  • repair will be economically worthwhile; or
  • repaired components will continue to function indefinitely.

Some faults only become apparent after partial or complete disassembly.

Where additional faults are discovered, a revised quotation may be provided.

5. DIAGNOSTIC FEES

Unless otherwise advertised:

  • Diagnostics for MacBooks are provided free of charge, except where the Device has suffered liquid damage.
  • Liquid-damaged MacBooks are subject to a diagnostic fee of 2,000 THB.
  • Diagnostics for other Mac models are subject to a diagnostic fee of 2,000 THB.

Diagnostic fees become payable once diagnostic work has commenced and are non-refundable.

Diagnostic fees cover technician time and expertise only and do not include repair costs or replacement parts.

6. REPAIR ESTIMATES

Any quotation or estimate provided by Phuket My Mac is based upon the information available at the time.

Additional faults may be discovered during the repair process.

Where additional faults materially affect the repair cost, the customer will be contacted before further chargeable work is carried out.

Repair quotations remain valid for 30 days, unless otherwise stated.

7. REPAIR AUTHORISATION

No repair work will commence until authorised by the customer.

Authorisation may be provided by:

  • WhatsApp;
  • Email;
  • Signed written approval; or
  • Any other method accepted by Phuket My Mac.

Authorisation must originate from the customer’s registered contact details unless otherwise agreed.

Once repair work has commenced or replacement parts have been ordered specifically for the customer’s Device, cancellation may not be possible and charges may apply.

8. DATA BACKUP AND DATA LOSS

The customer is solely responsible for creating and maintaining a complete backup of all Data before submitting the Device for diagnostic or repair services.

Although Phuket My Mac exercises reasonable care during all services, certain diagnostic and repair procedures—including but not limited to firmware restoration, macOS reinstallation, storage device testing, logic board repair, component replacement, and liquid damage remediation—may result in partial or complete loss of Data.

The customer acknowledges and accepts that:

  • Data recovery is not guaranteed unless specifically requested as a data recovery service;
  • existing storage device failures may worsen during diagnosis or repair;
  • encrypted storage devices may prevent access to Data;
  • damaged storage devices may become permanently unreadable despite reasonable care.

Phuket My Mac shall not be liable for the loss of Data, software, licences, applications, settings or digital content unless such loss is directly caused by proven negligence or wilful misconduct.

Where data recovery has been specifically requested, Phuket My Mac will use reasonable efforts but does not guarantee that any particular files, folders or information can be recovered.

9. PASSWORDS AND DEVICE ACCESS

Some repairs require access to the operating system to verify functionality.

Where requested, the customer agrees to provide the necessary login password, firmware password or other access credentials required to complete the requested service.

Any password provided by the customer will be used solely for diagnostic, testing and repair purposes.

Phuket My Mac will not intentionally access personal files, emails, photographs or other private information except where reasonably necessary to perform the requested service.

Passwords will not be retained after completion of the repair unless ongoing service requires continued access or the customer expressly requests otherwise.

Where the customer chooses not to provide a password, Phuket My Mac may be unable to verify certain functions of the Device. In such cases, the repair may be considered complete once the requested hardware or software work has been carried out, even if some functions cannot be tested.

10. PRIVACY AND CONFIDENTIALITY

Phuket My Mac recognises that Devices may contain confidential, personal or commercially sensitive information.

All customer information obtained during the course of providing services will be treated as confidential and used only for purposes reasonably connected with the requested service, warranty administration, legal compliance or dispute resolution.

Phuket My Mac will not intentionally copy, disclose or use customer Data for any other purpose without the customer’s consent unless required by applicable law.

Where specialist subcontractors are engaged for a particular service, only the information reasonably necessary to perform that service will be disclosed.

11. DEVICE CONDITION UPON RECEIPT

The customer acknowledges that the Device may already contain cosmetic or functional defects before being submitted for service.

Where practical, existing damage may be recorded during intake. This may include, but is not limited to:

  • dents;
  • scratches;
  • cracked glass or displays;
  • missing screws;
  • missing rubber feet;
  • liquid damage;
  • corrosion;
  • previous repair attempts;
  • missing components; or
  • other visible defects.

If existing damage is not recorded, this shall not be interpreted as confirmation that no such damage existed at the time the Device was received.

Customers are encouraged to inspect their Device together with a Phuket My Mac representative when leaving it for service.

12. PHOTOGRAPHS

Phuket My Mac may photograph the Device before, during and after service for the purposes of:

  • documenting its condition;
  • assisting with diagnostics;
  • recording repair progress;
  • warranty administration;
  • staff training; and
  • resolving disputes.

Reasonable efforts will be made to avoid photographing customer Data or personal information unless necessary to document the reported fault.

Such photographs remain the property of Phuket My Mac.

13. LIQUID-DAMAGED DEVICES

Liquid damage is unpredictable.

Corrosion may continue to develop even after cleaning and repair.

The customer acknowledges that:

  • successful repair cannot guarantee long-term reliability;
  • additional components may fail after repair due to existing corrosion;
  • previously hidden damage may only become apparent during diagnostics or repair;
  • complete restoration of the Device may not be possible.

Where repair of a liquid-damaged Device is requested, Phuket My Mac undertakes to use reasonable skill and care but does not guarantee permanent restoration of functionality.

14. PREVIOUS REPAIRS AND MODIFICATIONS

Devices that have previously been repaired, modified or disassembled by another party may present additional risks.

Phuket My Mac is not responsible for faults arising from previous repairs, missing components, poor workmanship, counterfeit parts or unauthorised modifications.

If previously undisclosed modifications materially affect the repair, Phuket My Mac may revise its quotation or decline to continue the repair.

15. REPLACEMENT PARTS

Repairs may involve the installation of new, refurbished, reclaimed or compatible replacement parts, depending on availability and the customer’s approval.

Where the type of replacement part is relevant to the repair quotation, Phuket My Mac will inform the customer before the repair proceeds.

Replacement parts supplied by Phuket My Mac become the property of the customer upon payment in full.

Unless otherwise agreed, removed parts become the property of Phuket My Mac and may be retained for warranty, recycling or disposal purposes.

16. REPAIR TIMES

Any repair completion time provided by Phuket My Mac is an estimate only.

Repair times may be affected by:

  • parts availability;
  • supplier delays;
  • shipping delays;
  • additional faults discovered during repair;
  • manufacturer restrictions;
  • software or firmware issues; or
  • circumstances beyond Phuket My Mac’s reasonable control.

Phuket My Mac will make reasonable efforts to keep customers informed of significant delays but does not guarantee completion by any particular date unless expressly agreed in writing.

17. WARRANTY

Phuket My Mac warrants that repair services will be carried out with reasonable skill and care.

Unless otherwise stated on the customer’s invoice or quotation, repairs performed by Phuket My Mac are covered by a minimum warranty period of ninety (90) days from the date the Device is collected by the customer.

Where a longer warranty period applies to a particular repair or replacement part, that warranty period will be stated on the invoice, quotation or other written documentation and shall replace the standard warranty period for that item.

Unless otherwise stated:

  • New display assemblies supplied and installed by Phuket My Mac include a six (6) month warranty covering both the replacement part and the labour required to remedy defects covered by the warranty.
  • New batteries supplied and installed by Phuket My Mac include a six (6) month warranty covering both the replacement part and the labour required to remedy defects covered by the warranty.
  • Storage devices or other components supplied with a manufacturer’s warranty longer than six (6) months are covered by Phuket My Mac for labour during the applicable service warranty period only. After that period, any remaining manufacturer’s warranty applies to the replacement part only, unless otherwise agreed in writing.

Warranty periods commence on the date the Device is collected by the customer.

18. WARRANTY LIMITATIONS

The warranty applies only to the specific repair performed and the replacement parts supplied by Phuket My Mac.

The warranty does not extend to unrelated faults or components that were not repaired or replaced.

Warranty does not cover defects or failures resulting from:

  • accidental damage;
  • liquid damage occurring after collection;
  • misuse or abuse;
  • neglect;
  • improper storage;
  • electrical surges;
  • software installed by the customer or third parties;
  • viruses or malware;
  • unauthorised repair or modification by another party;
  • normal wear and tear; or
  • any cause unrelated to the original repair.

The warranty becomes void if the Device is opened, modified or repaired by another person before Phuket My Mac has had a reasonable opportunity to inspect the claimed fault.

19. WARRANTY FOR LIQUID-DAMAGE REPAIRS

Liquid-damaged Devices are inherently unpredictable.

Accordingly, any warranty provided for a liquid-damage repair applies only to the specific components repaired or replaced by Phuket My Mac.

The warranty does not cover:

  • subsequent corrosion;
  • failure of unrelated components;
  • progressive damage caused by the original liquid exposure; or
  • any new faults arising from the original liquid damage.

Successful repair of a liquid-damaged Device does not guarantee the continued reliability of other components that were not repaired.

 20. WARRANTY CLAIMS AND NO FAULT FOUND

To make a warranty claim, the customer must return the Device to Phuket My Mac together with proof of the original repair, such as the repair invoice or receipt.

Phuket My Mac reserves the right to inspect, diagnose and test the Device to determine whether the reported fault is covered by the applicable warranty.

If Phuket My Mac determines that:

  • the reported fault is unrelated to the original repair;
  • the original repair remains fully functional;
  • the Device has developed a new or unrelated fault;
  • the reported fault cannot be reproduced after reasonable testing; or
  • the warranty has been voided under these Terms,

the customer will be informed before any further chargeable work is carried out.

Where the reported issue is not covered by the warranty, Phuket My Mac may charge its standard diagnostic fee or other reasonable service charges, subject to the customer’s approval where applicable.

Where a fault covered by the warranty is confirmed, all necessary warranty repairs covered by the applicable warranty will be carried out without charge to the customer.

21. CUSTOMER INSPECTION AFTER COLLECTION

The customer is encouraged to inspect the Device and verify its primary functions as soon as reasonably practicable after collection.

If the customer believes the repair has not been completed correctly or identifies any issue that may be related to the original repair, the customer should notify Phuket My Mac without unreasonable delay.

Prompt notification enables Phuket My Mac to investigate the matter while repair records, test results and any relevant evidence remain available.

Failure to report an issue immediately does not automatically invalidate a legitimate warranty claim; however, delays in reporting may affect Phuket My Mac’s ability to determine the cause of the reported fault.

22. BOARD-LEVEL REPAIRS

Board-level repairs involve repairing specific faults on an existing electronic assembly rather than replacing the entire logic board.

The customer acknowledges that the repaired logic board may have been subject to previous ageing, overheating, corrosion, electrical failure, impact damage, liquid exposure or other conditions that cannot always be fully identified during diagnosis.

Accordingly, while Phuket My Mac uses professional repair techniques and quality replacement components, board-level repair does not restore the logic board to a “new” condition and does not guarantee that unrelated components or previously weakened circuits will not fail in the future.

The warranty applies only to the specific repair performed and does not extend to unrelated failures that occur after the repair has been completed.

23. SOFTWARE AND FIRMWARE

Some repairs require macOS reinstallation, firmware restoration, EFI updates, bridgeOS updates, Apple firmware updates or other software procedures.

The customer acknowledges that such procedures may:

  • erase existing data;
  • require the latest version of macOS supported by the Device;
  • change firmware versions;
  • reset system settings;
  • require reinstallation of applications;
  • require the customer to know their Apple Account credentials.

Phuket My Mac is not responsible for software licensing issues, forgotten passwords, Activation Lock restrictions or Apple Account security restrictions that prevent completion of a repair.

24. ACTIVATION LOCK AND APPLE ACCOUNT

Where a repair requires Activation Lock, Find My Mac, Find My Device or similar Apple security features to be disabled, the customer is responsible for removing those restrictions before the repair can be completed.

Phuket My Mac reserves the right to suspend work until the required security restrictions have been removed.

If the customer is unable to prove ownership of the Device or remove the applicable security restrictions, Phuket My Mac may decline to continue the repair.

25. RIGHT TO REFUSE SERVICE

Phuket My Mac reserves the right to refuse or discontinue service where:

  • the Device has been reported lost or stolen;
  • the customer is unable to demonstrate lawful possession of the Device where reasonably requested;
  • the Device presents a health or safety risk, including contamination by hazardous substances, pests or biohazards;
  • the customer behaves in a threatening, abusive or inappropriate manner towards staff;
  • continued repair would be unlawful or technically impracticable; or
  • the customer refuses to accept these Terms.

Where work has already commenced, the customer remains responsible for any charges incurred before the service is discontinued.

26. SAFETY

Devices containing swollen lithium batteries, severe liquid damage, fire damage or other hazardous conditions may require special handling.

Where Phuket My Mac reasonably believes that continued storage or repair presents a risk to persons or property, appropriate action may be taken to minimise that risk.

Where practical, the customer will be informed before such action is taken.

27. CUSTOMER-SUPPLIED PARTS

Where the customer requests installation of parts supplied by the customer or by a third party, Phuket My Mac cannot guarantee the quality, compatibility, authenticity or performance of those parts.

Unless otherwise agreed in writing, no warranty is provided on customer-supplied parts.

Phuket My Mac’s workmanship warranty shall apply only to the installation service itself and not to the customer-supplied component.

If a customer-supplied part is defective, incompatible or fails during installation or testing, additional labour charges may apply.

28. PAYMENT

Unless otherwise agreed in writing, payment is due immediately upon completion of the repair and before the Device is released to the customer.

Phuket My Mac reserves the right to retain possession of the Device until all outstanding diagnostic fees, repair charges, storage fees and other agreed charges have been paid in full, to the extent permitted by applicable law.

Accepted methods of payment are those advertised by Phuket My Mac at the time of collection.

Ownership of any replacement parts supplied by Phuket My Mac shall remain with Phuket My Mac until payment has been received in full, where permitted by applicable law.

29. COLLECTION OF DEVICES

The customer agrees to collect the Device promptly after being notified that:

  • diagnostics have been completed;
  • repairs have been completed;
  • the Device is beyond economical repair;
  • replacement parts are unavailable; or
  • no repair will be performed.

Notification may be made by:

  • WhatsApp;
  • Email;
  • SMS;
  • Telephone; or
  • any other contact method provided by the customer.

Notification is deemed to have been given when Phuket My Mac sends the message using the contact details supplied by the customer.

It is the customer’s responsibility to ensure that their telephone number, email address and other contact information remain accurate and up to date.

30. STORAGE OF DEVICES

The Device must be collected within 30 calendar days after notification.

Devices remaining uncollected after this period will incur a storage charge of 200 THB per calendar day until collected, unless otherwise agreed in writing.

Storage charges are intended to compensate Phuket My Mac for storage space, administration, insurance, security and handling of uncollected Devices.

Phuket My Mac reserves the right to suspend further storage charges where they equal the reasonable market value of the Device. Such suspension does not affect any other rights available under these Terms or applicable law.

All outstanding charges must be paid before the Device will be released.

31. LONG-TERM UNCOLLECTED DEVICES

If a Device remains uncollected for 180 calendar days after notification despite reasonable attempts to contact the customer, Phuket My Mac may treat the Device as abandoned, to the extent permitted by applicable Thai law.

Where permitted by law, Phuket My Mac reserves the right to:

  • recycle the Device;
  • dispose of the Device;
  • sell the Device; or
  • otherwise deal with the Device,

for the purpose of recovering unpaid diagnostic fees, repair charges, storage charges and reasonable costs associated with storage or disposal.

Where the value of the Device exceeds the outstanding charges and applicable law requires the balance to be accounted for, Phuket My Mac will comply with those legal obligations.

Nothing in this clause transfers ownership of the Device except to the extent permitted by applicable law.

32. LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.

Subject to the above, Phuket My Mac shall not be liable for:

  • indirect or consequential loss;
  • loss of business;
  • loss of profits;
  • loss of revenue;
  • loss of opportunity;
  • loss of goodwill;
  • loss of use;
  • loss of software;
  • loss of data (except as expressly provided in these Terms); or
  • delays caused by circumstances beyond Phuket My Mac’s reasonable control.

Where liability is established, Phuket My Mac’s liability shall be limited to the amount paid by the customer for the specific service giving rise to the claim, except where a greater liability is required by applicable law.

33. FORCE MAJEURE

Phuket My Mac shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond its reasonable control.

Such events include, but are not limited to:

  • natural disasters;
  • flooding;
  • fire;
  • power failures;
  • internet outages;
  • supplier delays;
  • shipping delays;
  • government action;
  • epidemics or pandemics;
  • civil unrest; or
  • any other event beyond Phuket My Mac’s reasonable control.

34. PRIVACY

Personal information collected from the customer will be used only for purposes reasonably connected with the provision of services, customer support, warranty administration, legal compliance and communication relating to the Device.

Phuket My Mac will take reasonable steps to protect personal information from unauthorised access or disclosure.

Where required by applicable law, Phuket My Mac will maintain a separate Privacy Policy.

35. SHIPPING OF REPAIRED DEVICES

Collection of repaired devices from our premises is the customer’s responsibility. At the customer’s request, Phuket My Mac Co., Ltd. may arrange shipment of a device as a courtesy and convenience.

Once the device has been handed over to the shipping carrier, all risk of loss, theft, delay, or damage during transit passes to the customer. Phuket My Mac Co., Ltd. is not responsible for any loss, damage, delay, mishandling, or other issues arising during transportation.

Any claim relating to shipping must be made directly with the shipping carrier. Upon request, we will provide the customer with the shipment details and any available tracking information to assist with such claims.

The customer is responsible for all shipping charges, insurance (if requested), customs duties, taxes, and any other fees associated with the shipment.

36. SEVERABILITY

If any provision of these Terms is found by a court or competent authority to be invalid, illegal or unenforceable, the remaining provisions shall remain in full force and effect.

37. CHANGES TO THESE TERMS

Phuket My Mac may amend these Terms from time to time.

The version published on Phuket My Mac’s website at the time the customer submits a Device for service shall apply unless otherwise agreed in writing.

38. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the Kingdom of Thailand.

Any dispute arising out of or relating to these Terms shall be subject to the jurisdiction of the competent courts of Thailand unless otherwise required by applicable law.

39. CONTACT INFORMATION

Phuket My Mac Co., Ltd.

Website: https://www.phuketmymac.com

Email: [email protected]

Telephone: +66 (0) 883 812149

Business Address:

9/369, Moo 6, Thanon Vichit Songkram

Kathu, Kathu District

Phuket 83120, Thailand

FINAL ACKNOWLEDGEMENT

By submitting a Device to Phuket My Mac for diagnostic, repair, upgrade, maintenance, inspection, data recovery or any other service, the customer acknowledges that they have read, understood and agree to be bound by these Service Terms and Conditions.