Can you assess my MacBook while I wait?

We’ll do a quick assessment for free which means opening up your MacBook right in front of you since our storefront is designed for that.
As long as the technician is available that day, we’ll give you a quick estimate of the repair cost, while you wait, if the case allows it. And in many cases it’s possible.
Also, our storefront makes it convenient for you to observe us, seated comfortably, while we take apart your MacBook.
We often hear our clients saying this is rare to have the chance to see the inside of a MacBook.

When it comes to a MacBook Pro having no power, a MacBook Air not turning on or a MacBook Pro not charging up, it will take a few minutes to figure out if the battery is involved or not.
If not, there is a high chance the motherboard, also known as the logic board, has a short circuit.
Once the quick assessment has been done with you, and we have figured out this diagnostic case might take some time, we’ll ask you to leave your laptop with us.
Then comes the time to leave us your contact informations, sign our terms and conditions and you’re ready to go.
From then, we’ll get back to you ASAP, within 24 hours usually, with the details and costs of what it will take to repair your Mac.

How much costs the MacBook assessment?

The quick assessment done with us at the storefront is free of charge.
A MacBook diagnostic is free of charge if the laptop doesn’t start up or has an obvious fault.
If the MacBook is liquid damaged or has a fault that occurs randomly, we’ll charge the diagnostic 2,000THB.
That’s the reason of the quick assessment done, with you, which allows both of us to see what it is going to take to diagnose your MacBook.
In the rare case the technician is not present, on Saturdays for instance, you will have to drop off your MacBook and wait until Monday to hear from us.

How long will it take to repair my MacBook once I gave you the green light?

That depends on the type of repair and if the parts needed are in stock.
While we’ll store many parts for efficiency, the MacBooks lineups is huge and we can’t store every single part.
Keep in mind we’re a small independent Mac repair shop and we reside on a medium size island, Phuket.
So in the case the parts are in stock, it may take from an hour to a day to repair your device.
But in the case the parts need to be ordered, our main supplier being in Bangkok, it will take on average 2 days to receive these, so expect about 3 days for your MacBook to be fixed.

Can you assess my iMac while I wait?

iMacs which came after 2012 (like the A1418 and A1419 models) and the newer M1, M2, M3 and M4 iMacs 24″, have their display taped to the case.
It’s a risky procedure to open up these devices so it can’t be done at the storefront.
Also, since it takes more time to diagnose iMacs and because we have to reapply tape all around the display to reattach it to the case, we will charge 1,700THB to run a diagnostic on an iMac.
However the good news is, if you accept our quotation, the diagnostic fees won’t have to be paid since the labor and parts needed to reattach the display will already be included in the repair bill.

What about other Macs like the MacPro, the MacStudio or the MacMini?

Diagnostic fees for MacMini and MacStudio are free of charge. But it can’t be done at the storefront.
Diagnostic fees for MacPro are 2,000THB and they also can’t be done at the storefront.
MacPros parts are expensive and we rarely come across them in our business.
The clientele for these devices is rare therefore we don’t stock parts.